Craps.Cash Privacy Policy — Our Commitment to Protecting Your Data

1. Introduction

Craps.Cash ("we", "our", "platform") is fully committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information.

This policy applies to the Craps.Cash website, mobile app, and all related services. By using our platform, you automatically agree to this Privacy Policywill be considered as your consent.

We follow international data protection standards and comply with applicable laws in Bangladesh. Keeping your data secure is a core part of how we do business.

2. What Information We Collect

Craps.Cash only collects information that is necessary to deliver our services, maintain security, and meet legal obligations.

2.1 Information You Provide Directly

• Registration Details: Name, email address, mobile number, date of birth.
• Identity Verification (KYC): National ID number, or a copy of your passport or driving licence.
• Payment Details: Mobile banking numbers (Mobile Pay/Nagad/Rocket) and bank account details.
• Contact Information: Messages, complaints, or feedback submitted to support.

2.2 Automatically Collected Information

3. Purpose of Data Use

Craps.Cash uses your information only for lawful and clearly defined purposes. Each purpose is explained in detail below.

3.1 Service Delivery & Operations

• Creating, managing, and verifying accounts.
• Processing deposits, withdrawals, and other transactions.
• Managing bonus and promotion-related information.
• Providing customer service and support.

3.2 Security & Legal Compliance

• Detecting and preventing fraud, scams, and money laundering.
• Meeting KYC and AML (Anti-Money Laundering) obligations.
• Providing information required by licensing authorities.
• Detecting multiple accounts and prohibited activities.

3.3 Service Improvement

• Improving platform performance and user experience.
• Responsible Gaming Monitoring and providing support.
• Sending relevant promotions and offers (with your consent).

4. Data Sharing & Disclosure Policy

Craps.Cash never sells your personal information. However, limited data may be shared in certain specific circumstances.

4.1 When Data May Be Shared

• Payment Providers: Necessary information is shared with Mobile Pay, Nagad, Rocket, and banks to process transactions.
• Law Enforcement: Providing information to government authorities when required by legal order or obligation.
• Licensing Authority: For audits and verification as required by regulatory authorities.
• Technology Partners: With trusted service providers for platform operations — under strict confidentiality agreements.

4.2 What We Will Never Do

• Selling information to advertisers or marketing companies.
• Sharing your data on social media or other platforms without your consent.
• Disclosing any information to competing companies.

5. Cookies & Tracking Technologies

Craps.Cash uses cookies to enhance your browsing experience. These cookies are stored as small files on your device.

5.1 Types of Cookies

• Essential Cookies: Login sessions and security tokens — the platform cannot function without these.
• Functional Cookies: Remembering your preferred language and settings.
• Analytical Cookies: Monitoring platform usage to improve our services.

5.2 Cookie Controls

You can block or delete cookies at any time through your browser settings. However, blocking certain functional cookies may cause some platform features to stop working.

6. Data Retention Period

Craps.Cash retains your data only for as long as necessary. Once the retention period expires, your data is securely deleted or anonymised.

7. Your Data Rights

As a Craps.Cash member, you have important rights over your own data. We respect and uphold those rights.

7.1 Your Rights at a Glance

• Right to Know: You have the right to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted in certain circumstances.
• Right to Restrict Processing: The right to restrict how your data is used for specific purposes.
• Right to Data Portability: Request a copy of your data in a commonly used format.
• Right to Object: The right to opt out of marketing communications.

7.2 How to Exercise Your Rights

To exercise these rights support@craps.cash— email us or reach out via live chat. Requests are typically processed within 30 days. Identity verification may be required.

8. Children's Privacy

Craps.Cash strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that a minor has created an account, we will immediately close that account and delete all collected data.

If you believe a minor is using Craps.Cash, please notify our support team immediately.

9. Security Measures

Craps.Cash uses multiple layers of security to keep your data safe.

9.1 Technical Safeguards

• 256-bit SSL/TLS Encryption — across all data transmissions.
• AES-256 Encryption — for sensitive data stored in the database.
• Two-Factor Authentication (2FA) — for account login.
• Firewall & DDoS Protection — at the server level.
• Regular Penetration Testing — Twice a year.

9.2 Organizational Security

• Only authorized personnel can access sensitive information.
• All staff are trained in data protection.
• In the event of a data breach, affected individuals will be notified within 72 hours.

10. Contact & Complaints

Contact us for any questions, concerns, or complaints regarding the Privacy Policy.

10.1 How to Contact Us

• Email: support@craps.cash
• Live Chat: 24/7 support from any page on the platform.

10.2 Complaints Process

1. Submit a detailed complaint via email or live chat.
2. We will provide an initial response within 7 business days.
3. Complex matters will be resolved within a maximum of 30 days.

10.3 Policy Updates

This Privacy Policy may be updated from time to time. You will be notified of significant changes via email or a platform notification. The date of the latest update is always shown at the top of this page.